01
The service
AGA CRM is a customer-support platform that turns support emails into tickets and gives teams tools to manage them: SLA tracking, escalation, customer profiles, calling, reporting, and auditing. These terms apply to the company that subscribes ("Customer") and every user the Customer authorises.
02
Trial and subscriptions
Creating a workspace requires a valid payment card and a one-off $1 charge to confirm it. That charge is non-refundable and is not credited against any later subscription. New workspaces then receive a 14-day free trial with full functionality. After the trial, continued use requires a paid subscription per active agent. Fees are billed in advance and are non-refundable except where required by law. We may change pricing with 30 days’ notice; changes apply from the next billing period.
03
Your data
The Customer owns all support data processed through the service: emails, tickets, customer profiles, notes, recordings, and reports. We process it only to provide the service, as described in our Privacy Policy. On termination, we delete workspace data after a 30-day export window.
Ownership never transfers to us. You can export your workspace data at any time while the subscription is active, and for 30 days after it ends.
04
Acceptable use
The service must not be used to send spam or unlawful communications, to store content you have no right to process, or to attempt to breach the security of the platform or other workspaces. Connected services (Google Workspace, VoIP carriers, AI providers) are additionally governed by their own terms.
05
Availability and support
We aim for continuous availability but do not guarantee uninterrupted service during the MVP period. Scheduled maintenance is announced in advance where possible. Support is provided by email at info@agadigitaltech.com.
06
Liability
The service is provided "as is". To the maximum extent permitted by law, our total liability arising from the service in any 12-month period is limited to the fees paid by the Customer in that period. We are not liable for indirect or consequential losses, or for the acts of third-party services you connect.
07
Termination
The Customer may cancel at any time, effective at the end of the current billing period. We may suspend or terminate access for material breach of these terms with reasonable notice, or immediately where the breach threatens the security of the platform.
08
Changes to these terms
We may update these terms; material changes will be notified to workspace administrators by email at least 30 days before taking effect. Continued use after that date constitutes acceptance.