01
What this page covers
AGA CRM connects to Facebook, Instagram, LinkedIn, Google, TikTok and X only through AGA Digital Tech Ltd’s own business accounts, to publish our own posts and adverts and to read how they perform. We do not use these platforms to sign people in to AGA CRM.
Through those connections we may receive information about people who interact with our own pages and adverts: for example a comment or message you send to an AGA CRM page, or the details you submit in one of our lead forms.
This page explains how to have that information deleted, along with anything else we hold about you as AGA CRM.
02
How to ask us to delete your information
Email info@theagacrm.com with the subject “Data deletion request”. Tell us the name and email address you used, and, if it relates to a platform, which one and the name or profile you used there, so we can find everything that belongs to you.
We may ask you to confirm the request from the same email address or account before we delete anything, so that nobody can delete someone else’s information.
We confirm the deletion within one month of receiving the request, and usually much sooner. Write to info@theagacrm.com if you have not heard from us.
03
What happens next
- We delete the information from AGA CRM straight away once your request is confirmed.
- Encrypted backups are deleted after 30 days, so the deleted information leaves our backups within 30 days.
- We keep a short record that a deletion was made, without the deleted information, so we can show the request was handled.
- Where the law requires us to keep something, such as invoices for tax, we keep only that and tell you so.
- Deleting your information from AGA CRM does not delete what you posted on the platform itself. To remove a comment or message from Facebook, Instagram or another platform, delete it there or use that platform’s own settings.
04
AGA CRM workspaces and their customers
If you own an AGA CRM workspace, you can delete it yourself in workspace settings. It closes at once and is permanently deleted after 7 days.
If a business that uses AGA CRM holds your information, for example because you emailed its support team, that business decides what happens to it. Ask the business first. If you write to us instead, we pass your request to the business and help it answer.