Pricing

Priced per agent, not per ticket.

A busy month should not cost more than a quiet one. You pay for the people answering, and every plan starts with two weeks of real tickets on your real mailbox.

14-day free trial
$1 to confirm your card
Cancel any time

Starter

Email ticketing for small teams moving out of the shared inbox.

$24

per agent / month · billed yearly

Up to 10 agents

Start free trial

Growth

Enterprise

For larger teams with compliance and procurement requirements.

From $129

per agent / month

10 agents minimum · annual contract, invoiced

Talk to us

In every plan

Unlimited tickets
Unlimited customers
Gmail, Google Workspace & any IMAP mailbox
Smart triage & pass-through log
Automatic assignment & one-click escalation
SLA timers, warnings & breach alerts
Agent, team leader & manager dashboards
Customer profiles, notes & order history
Owner-defined departments & 8 roles
Two-factor authentication & full audit log

Compare

Line by line, with nothing hidden behind “everything in the previous plan”.

Capability	Starter	Growth	Enterprise
Email & ticketing
Connected mailboxes	1	Unlimited	Unlimited
Gmail / Google Workspace sync	Included	Included	Included
Any IMAP provider	Included	Included	Included
Smart triage & pass-through log	Included	Included	Included
Automatic ticket acknowledgement email	Included	Included	Included
Reply templates, signatures & footers	Included	Included	Included
Ticket statuses, priorities & categories	Included	Included	Included
Keyword classification of new tickets	Included	Included	Included
Attachments on tickets & replies	Included	Included	Included
Internal notes & @mentions	Included	Included	Included
Claim, assign & transfer tickets	Included	Included	Included
Customer language detection	Included	Included	Included
Website form → ticket API	Not included	Included	Included
Customer & order sync API	Not included	Included	Included
Customers
Profiles, notes & order history	Included	Included	Included
Duplicate detection & merge	Included	Included	Included
CSV import	Included	Included	Included
Contact enrichment from conversations	Included	Included	Included
Contact masking for restricted roles	Included	Included	Included
Team & organisation
Roles	8 built in	8 built in	8 built in
Owner-defined departments, in a tree	Included	Included	Included
Departments own tickets, or Support front desk	Included	Included	Included
Onboarding wizard & business-type presets	Included	Included	Included
In-app & email notifications, per person	Included	Included	Included
Live chat & messaging
Knowledge base authoring	Included	Included	Included
Website live chat widget	Not included	Included	Included
Knowledge base shown to visitors	Not included	Included	Included
WhatsApp, Telegram, Messenger & Instagram	Not included	Included	Included
AI chat assistant answering from your articles	Not included	Included	Included
SLA, routing & assignment
SLA timers, warnings & breach alerts	Included	Included	Included
SLA targets	Defaults	Editable	Editable
One-click escalation between departments	Included	Included	Included
Automatic assignment (round-robin or scored)	Included	Included	Included
Custom routing & scoring rules	Not included	Included	Included
AI assistance
Summaries & suggested replies	Not included	Included	Included
Claude model	Not included	Included	Included
Workspace tone & policy instructions	Not included	Included	Included
Sentiment flags	Not included	Included	Included
Assists included	Not included	300 per agent / month	Custom
Extra assists	Not included	From prepaid credit	From prepaid credit
Calling
Click-to-call & call history	Not included	Included	Included
Recording & transcription	Not included	Included	Included
Numbers per country	Not included	Included	Included
Per-minute credit	None	Pay as you go	Pay as you go
Dashboards & reporting
Agent, team leader & manager dashboards	Included	Included	Included
Operations view: due soon, awaiting reply, team averages	Included	Included	Included
Reports	None	All 8	All 8
CSV & PDF export	Not included	Included	Included
Presence & activity tracking	Not included	Included	Included
Security & administration
Two-factor authentication	Included	Included	Included
Audit log with retention settings	Included	Included	Included
Active sessions & remote sign-out	Included	Included	Included
Password policy & idle timeout	Included	Included	Included
Role permission matrix	Defaults	Editable	Editable
Dedicated infrastructure	Not included	Not included	Included
Onboarding & admin training	Not included	Not included	Included
Support	Email	Email	Priority + named contact
Billing
Agents	Up to 10	Unlimited	10 minimum
Attachment storage	5 GB	50 GB	Custom
Billing	Monthly or annual	Monthly or annual	Annual contract
Payment	Card	Card	Card, invoice or bank transfer

Calling credit

The one thing that isn’t a flat seat price.

Phone calls cost real money to carry, so they are billed by use rather than folded into the subscription. Everything about it is prepaid and visible.

Per started minute

Outbound calls are charged from your prepaid wallet at a published per-minute rate, the moment the minute starts.

Prepaid, never invoiced

You top the wallet up in advance. When it runs dry, dialling stops, so call spend is capped by design, not by a credit limit.

Numbers billed monthly

Rent a number per country and it renews monthly from the same wallet. Verify a number you already own and there is nothing to rent.

Your workspace sets its own low-balance alert and top-up limits, and every charge lands in a transaction ledger you can read back.

Questions

The things people ask before signing up.

If yours isn’t here, ask us directly , a person answers.

How does the 14-day trial work?: We connect your real support mailbox and your team works real tickets for two weeks, with full feature access. Signing up takes a $1 non-refundable charge to confirm your card — nothing else is charged unless you choose a plan. Keep the data if you subscribe; we delete it if you don’t.
Do my customers see anything change?: No. They keep emailing the same address and receiving normal replies from it. The CRM sits behind your existing mailbox, Gmail through the official Google API, or any other provider over IMAP.
What counts as an agent?: Any user who can be assigned tickets. Manager and oversight accounts that never take a ticket are included free on Growth and Enterprise.
How is calling billed?: From a prepaid credit wallet inside the CRM, charged per started minute, with rented numbers renewing monthly from the same balance. There is no separate carrier account for you to open or manage, and because it is prepaid, support call spend can never surprise you.
What happens when the trial ends?: Nothing is deleted on day 15. Your workspace becomes read-only until you pick a plan, so no ticket, customer or recording is lost while you decide. Tell us not to continue and we delete the workspace.
What counts as an AI assist?: One request to the model: a ticket summary with a suggested reply, an automatic analysis of a new ticket, or one turn of the chat assistant answering a visitor. Growth includes 300 per agent per month, pooled across the team. Beyond that, each assist is paid from the same prepaid credit as calls at a published price, so AI spend is capped by your top-ups, never by surprise.
What does paying annually change?: The price. A year paid up front is billed at the annual rate per agent, which works out to about two months free against paying monthly. The seat count is fixed for the year at what it was on the day you paid, so add agents mid-year and they are picked up at the next renewal.
Can we change plans later?: Yes, in either direction, effective from the next billing period. Nothing about your data changes, plans gate features, not history.

Try it on the mailbox you already have.

Two weeks, your real tickets, your real team. If it doesn’t earn its place, walk away and we delete the workspace.

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